If you are unsatisfied with your purchase and wish to return your order, Zahid Tractor and Heavy Machinery Co (“ZT”) Terms and Conditions below will apply, along with this return policy. 

1 Cancellation and Returns:Any type of cancellation will need to be done at the ordering branch. Parts cancellation and returns cannot be fulfilled through the website.

2 Return and Cancellation Permitted Period:No Parts may be returned to ZT later than 28 days from the date of pickup/delivery.

3 Conditions for Accepting Returns and Exchange: 

3.1 Electrical Parts may not be returned.

3.2 Returned Part must be unused and in its original undamaged packing.

3.3 The invoice must be provided to ZT at the time of returning the Part.

3.4 Returns should be made by the Customer that placed the original order.

3.5 Any freight charges are non-refundable. 

4 Refunds: If the above conditions are satisfied, ZT shall refund the net price (after discount) of the part minus handling charge of:

4.1 For Stocked parts: 10% of gross value as handling charge of parts being returned. 

4.2 For Stocked parts with low demands: 20% on gross value as handling charge of parts being returned.

4.3 For Non-stocked parts: It is non-returnable and subjected to internal approval. If approved, then 50% of gross value as handling charge will be applied for parts being returned.

5 Exchange Policy

All exchanges will be handled as returns.

6 Refund Process

Provided submission of complete documents in support of refund/return request and the fulfilment of refund/return eligibility requirements at the sole discretion of ZT, most refund requests will be processed within 3-5 business days (or more depending on your bank’s processing times) from the date of processing your refund/return request by ZT.